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What is Hunhu?

An overview of the Hunhu platform — what it does, who it's for, and how organizations, providers, and clients work together.

Welcome to Hunhu — Getting Started Guide

Learn how to set up your Hunhu account, complete your profile, and take your first steps whether you're a provider, agency, or client.

Admin Portal Overview

The Hunhu Admin Portal gives platform administrators full visibility and control over all agencies, providers, consumers, and platform configuration. This article walks through every section of the...

Setting up your directory

How to launch your branded directory on Hunhu — from account setup to going live.

Agency Portal Overview

The Agency Portal is where your agency manages providers, clients, appointments, marketing, and settings. This article covers every section available in the Agency Portal.

Creating your provider profile

How to set up your profile so clients can find and book you through any directory you join.

Finding a provider

How to search a directory, filter by specialty, and find the right provider for you.

How to Complete Your Hunhu Provider Profile

Your Hunhu profile is how agencies and clients find you and decide whether to reach out. Here's exactly what to include — and why each field matters more than you think.

Provider Portal Overview

The Provider Portal is where independent practitioners manage their entire practice: profile, clients, calendar, bookings, earnings, and professional development. This article walks through every s...

Consumer Portal Overview

The Consumer Portal is where clients find providers, book sessions, manage appointments, and track their service journey. This article walks through every section available in the consumer experien...

Platform Overview: Getting Started

Hunhu is a white-label provider directory platform. It gives agencies a fully branded marketplace where they can list professional service providers, connect them with clients, and manage the entir...

Why Providers Stop Engaging With Their Directory Listings

Providers don't ghost directories on purpose. They disengage because the system never gave them a reason to stay. Here's what's actually driving the drift — and what agencies can do about it.

Agency Branding Setup

Your agency's branding determines how your white-label directory looks to clients and providers. This includes your logo, color scheme, fonts, and the preview of how everything appears together.

Custom Domain Setup

You can serve your Hunhu-powered directory under your own domain (e.g., directory.youragency.com) so clients see your brand everywhere. This article walks through the complete domain provisioning p...

How to Verify Provider Credentials: A Practical Guide for Agencies

Credential verification protects your agency from ghost network liability. Here's exactly what to check, where to look, and how to build a repeatable process that holds up.

Stripe Connect Setup

Connecting Stripe to your Hunhu agency allows you and your providers to accept payments, issue payouts, and manage billing directly through the platform. This article covers how to connect Stripe a...

Provider Profile Setup

Your provider profile is your professional identity on the platform. A complete, detailed profile helps clients find you, builds trust, and increases your booking rate. This article covers every fi...

Provider Availability Setup

Your availability schedule controls when clients can book appointments with you. Setting accurate availability ensures clients only see times you are genuinely free, and prevents double-bookings if...

Setting your commission rate

How to choose and configure the commission percentage your organization earns on each booking.

Google Calendar Setup

Connecting Google Calendar to your provider account gives you two-way sync between your Hunhu schedule and Google Calendar. New Hunhu appointments appear in Google Calendar automatically, and exist...

Inviting providers to your directory

How to send invitations and onboard providers into your network.

Managing Clients and Intake Forms

Your Clients section is the central hub for tracking and managing everyone you work with. Intake Forms let you collect the information you need from new clients before their first session. This art...

Managing your availability

How to set your weekly schedule, block off dates, and manage your booking calendar.

Joining multiple directories

How to list your practice across multiple organizations to expand your reach.

Managing Disputes

A dispute occurs when a client challenges a payment for a session. This can happen through the Hunhu platform's built-in dispute system or through a credit card chargeback initiated with the client...

Booking a session

Step-by-step guide to booking your first session with a provider.

Finding and Booking a Provider

As a consumer, you can browse the provider directory, view provider profiles, and book a session — all without leaving the platform. This article walks through the complete process from finding a p...

Admin Impersonation Guide

Admins can log into any agency, provider, or consumer account to troubleshoot issues, test configurations, or assist users. This is called "impersonation" and is available directly from the Admin p...

Creating and Managing Offerings

Offerings are the services, packages, and add-ons you sell through Hunhu. Before clients can book or enquire, you need at least one active offering published to your profile. This article covers ho...

Provider Calendar

Your calendar in Hunhu controls when clients can book sessions with you. It shows all upcoming and past appointments, lets you block time off, and can sync with Google Calendar so your schedule sta...

Provider Enquiries

Enquiries are messages from potential clients who are interested in working with you but have not yet booked a session. They are your main lead channel on Hunhu. This article explains how to view, ...

Provider Messages

Messages is your inbox for ongoing conversations with active clients — people you are already working with. Unlike Enquiries (which are from prospective clients), Messages is where you communicate ...

Provider Goals

The Goals section allows you to set, track, and review objectives with your clients. It creates a shared record of what each client is working toward, making progress visible and keeping sessions f...

Provider Agency Requests

Agency Requests are invitations from agencies that want you to join their provider network. When an agency discovers your profile and thinks you are a good fit, they can send you a request to becom...

Discover Agencies

Discover Agencies is where you can proactively search for agencies to join. Instead of waiting for an agency to invite you, you can browse the list of agencies on the platform, learn about their ne...

Provider CPD Hours

The CPD Hours section allows you to log your continuing professional development (CPD) activities directly in the platform. This keeps a verifiable record of your ongoing training and development, ...

Managing Providers

Your provider network is the core of your agency's directory. Managing providers well — from recruiting and onboarding through to maintaining an active, high-quality roster — directly affects the e...

Agency Appointments

The Appointments section gives your agency a consolidated view of all bookings happening across your provider network. You can monitor session activity, track statuses, and get involved in appointm...

Agency Enquiries

The Enquiries section in the agency portal gives you visibility across all inbound client enquiries directed at your network. While providers handle their own enquiries directly, you can monitor, r...

Agency Messages

Agency Messages is your inbox for communications sent directly to the agency rather than to a specific provider. Use it to handle general client questions, communicate with providers in your networ...

Agency Pipeline

The Pipeline section gives your agency a CRM-style view of prospective clients moving through your sales and onboarding process. It is designed for agencies that have a pre-booking stage — where le...

Agency Marketing

The Marketing section provides tools for promoting your agency's directory and its providers. Use it to create campaigns, manage promotional content, and track how marketing activity drives booking...

Consumer Appointments

The Appointments section in the Consumer portal is where you manage all your booked sessions. You can see upcoming appointments, review past sessions, request rescheduling, and cancel bookings from...

Consumer Messages

Messages is where you communicate directly with your provider or the agency between sessions. Use it to ask questions, share information before a session, or follow up after a session without needi...

My Requests

My Requests is where you can post an open request for a provider with specific expertise or availability. Instead of browsing the directory and contacting providers one by one, you describe what yo...

Consumer Settings

Your Settings and Profile section is where you manage your personal information, privacy preferences, notification settings, and account security. Keeping your profile up to date ensures providers ...

Managing Agencies

Managing agencies is one of the core functions of the Admin portal. Every client-facing directory on the Hunhu platform belongs to an agency. From this section, you can create new agencies, configu...

Managing Providers (Admin)

The Admin portal gives you a platform-wide view of all providers across every agency on Hunhu. You can view provider details, check their status, move them between agencies if needed, and take acti...

Managing Consumers (Admin)

The Admin portal gives you a platform-wide view of all consumer (client) accounts across every agency on Hunhu. Use this section to look up accounts, assist with access issues, review activity, and...

Announcements

The Announcements section lets you send platform-wide notifications to agencies, providers, and consumers. Use it to communicate maintenance windows, new features, policy changes, or other importan...

Exploring the Provider Network

The Explore section is where agencies discover providers on the Hunhu network and add them to their roster. You can search by name, specialty, or keyword, and browse the full directory of available...

Cross-Agency Provider Requests

Cross-Agency Requests allow agencies to share providers with each other. When a provider is already affiliated with another agency and you want to work with them, you submit an outgoing sharing req...

Managing Your Clients

The Clients section gives you a complete view of everyone you work with on the Hunhu platform. You can track client status, review engagement history, add new clients manually, and schedule appoint...

Learning Hub

The Learning Hub is your professional development center inside the Hunhu Provider portal. It gives you access to curated resources — articles, PDFs, videos, and links — organized by topic, with th...

Agency Branding and White-Label Settings

Agency branding settings allow you to customize how your portal looks — including your agency name, tagline, logo, colors, and typography. White-label configuration ensures your clients and provide...

Account Settings: Profile, Password, and Security

Account settings let you update your personal profile, change your password, and manage security options including two-factor authentication. These settings are available in every Hunhu portal — pr...

Notifications and Alerts

Hunhu sends automated notifications to keep agencies, providers, and consumers informed of activity relevant to them. This article covers what types of notifications the platform sends and how to m...

Cancellations and Rescheduling (Provider)

As a provider, you can cancel or reschedule appointments from your Appointments list. This article explains how to manage appointment changes and what consumers see when you make them.

Cancellations and Rescheduling (Consumer)

As a consumer, you can cancel or request to reschedule an appointment directly from your Hunhu portal. This article explains how to manage your bookings and what to expect when appointments change.

What Is the Difference Between a Marketplace and a Directory?

A marketplace owns the transaction and takes a cut. A directory lists providers and walks away. Understanding the difference matters if you are building or choosing a platform for your agency network.

What Is a Ghost Network (And Why It's Your Directory's Biggest Risk)

AMA research found 33% of provider listings are wrong, have dead phone numbers, or go unanswered. If your directory isn't actively maintained, it's already a ghost network — and your brand takes the hit.

The Hidden Cost of Stale Provider Data: What Agencies Don't Measure

Most agencies know the cost of losing a client. Almost none measure the cost of losing a referral because a provider listing was wrong. Here's what stale data actually costs you.

Agency Integrations

The Agency Integrations tab lets you connect your agency to external tools including email templates, Stripe, Slack, HubSpot, and Zoom. This article covers all integrations except Stripe (see the S...

What Clients Actually Look For When Searching a Provider Directory

When a client searches your directory, they're asking one question: "Can I trust this?" Here's what they're actually evaluating — and what makes them reach out versus give up.

Earnings and Payouts

The Earnings section gives you a full view of what you have earned, what payouts are pending, and how commissions are applied. This article explains how earnings work on the platform and how to rea...

Provider Subscription Plans

Your provider subscription determines which features you can access on the platform. This article explains the subscription tiers, how to change your plan, and how to manage your billing.

Provider Job Board

The Job Board shows open requests from consumers who are looking for a provider with specific expertise. Posting your interest in a request is a way to proactively attract new clients rather than w...

Provider Reports

The Reports section gives you a clear picture of your practice's performance — how many sessions you have delivered, how much you have earned, and how your bookings have trended over time. Use it t...

Understanding your analytics dashboard

A walkthrough of the metrics and reports available in your organization dashboard.

How payments work for providers

How you get paid, when payouts happen, and how commission is calculated.

Payments and receipts for clients

How payment works when you book a session, and how to access your receipts.

Agency Reports

Agency Reports give you a complete operational picture of your directory — booking volumes, revenue, provider performance, client activity, and marketing results. Use the reports section to make da...

My Plan

My Plan is your personal dashboard for tracking the work you are doing with your provider. It brings together your active goals, session progress, and any packages or plans your provider has set up...

Consumer Billing

The Billing section is where you manage all payment-related matters — viewing invoices, downloading receipts, and updating your payment method. All financial transactions related to your bookings a...

Admin Plans

Subscription plans define the features, limits, and pricing available to each agency on the platform. By creating different plan tiers, you can offer agencies scaled access — from a basic directory...

Admin Commissions

Commissions are the fees agencies deduct from provider earnings when a client pays for a session. As a platform admin, you can set platform-level defaults, view the commission rates configured by e...

Admin Transactions

The Transactions section gives you a complete record of all financial activity on the platform — every payment made by a consumer, every commission collected, and every payout to a provider. Use it...

Admin Reports

Admin Reports give you a platform-wide view of performance across all agencies, providers, and consumers on Hunhu. Use them to monitor platform health, identify the highest-performing agencies, and...

Admin Settings

Platform Settings are the global configuration options that control how the Hunhu platform behaves for all agencies, providers, and consumers. These settings sit above agency-level settings — they ...

Team Roles

Team and Roles management lets you control who on your admin team can access the platform and what they can do. Assigning appropriate roles ensures that team members have the access they need witho...

Audit Logs

Audit Logs record every significant action taken on the platform, including who did it, when, and what was changed. They are essential for security reviews, compliance investigations, and diagnosin...