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Guides, how-tos, and answers for agencies, providers, and clients.
Getting Started(6)
What is Hunhu?
An overview of the Hunhu platform — what it does, who it's for, and how organizations, providers, and clients work together.
EveryoneWelcome to Hunhu — Getting Started Guide
Learn how to set up your Hunhu account, complete your profile, and take your first steps whether you're a provider, agency, or client.
EveryoneSetting up your directory
How to launch your branded directory on Hunhu — from account setup to going live.
AgenciesCreating your provider profile
How to set up your profile so clients can find and book you through any directory you join.
ProvidersFinding a provider
How to search a directory, filter by specialty, and find the right provider for you.
ClientsHow to Complete Your Hunhu Provider Profile
Your Hunhu profile is how agencies and clients find you and decide whether to reach out. Here's exactly what to include — and why each field matters more than you think.
ProvidersHow-To Guides(7)
Why Providers Stop Engaging With Their Directory Listings
Providers don't ghost directories on purpose. They disengage because the system never gave them a reason to stay. Here's what's actually driving the drift — and what agencies can do about it.
AgenciesHow to Verify Provider Credentials: A Practical Guide for Agencies
Credential verification protects your agency from ghost network liability. Here's exactly what to check, where to look, and how to build a repeatable process that holds up.
AgenciesSetting your commission rate
How to choose and configure the commission percentage your organization earns on each booking.
AgenciesInviting providers to your directory
How to send invitations and onboard providers into your network.
AgenciesManaging your availability
How to set your weekly schedule, block off dates, and manage your booking calendar.
ProvidersJoining multiple directories
How to list your practice across multiple organizations to expand your reach.
ProvidersBooking a session
Step-by-step guide to booking your first session with a provider.
ClientsReference(7)
Marketplace, Directory, or Living Network: What's the Difference?
A marketplace owns the client relationship and takes a cut. A directory lists providers and walks away. A Living Network keeps the data accurate and leaves the relationship where it belongs: with the agency.
EveryoneWhat Is a Ghost Network (And Why It's Your Directory's Biggest Risk)
AMA research found 33% of provider listings are wrong, have dead phone numbers, or go unanswered. If your directory isn't actively maintained, it's already a ghost network — and your brand takes the hit.
AgenciesThe Hidden Cost of Stale Provider Data: What Agencies Don't Measure
Most agencies know the cost of losing a client. Almost none measure the cost of losing a referral because a provider listing was wrong. Here's what stale data actually costs you.
AgenciesWhat Clients Actually Look For When Searching a Provider Directory
When a client searches your directory, they're asking one question: "Can I trust this?" Here's what they're actually evaluating — and what makes them reach out versus give up.
EveryoneUnderstanding your analytics dashboard
A walkthrough of the metrics and reports available in your organization dashboard.
AgenciesHow payments work for providers
How you get paid, when payouts happen, and how commission is calculated.
ProvidersPayments and receipts for clients
How payment works when you book a session, and how to access your receipts.
ClientsStill need help?
Our support team is here for you. Send us a message and we'll get back to you within 48 hours.