Directory Software for EAP Programs

EAP provider directory software lets Employee Assistance Programs manage their counselor panel in a searchable, branded directory — with credential verification, availability tracking, and direct booking built in.

The EAP ghost network problem

EAP programs are uniquely vulnerable to ghost networks. Provider panels are contracted in advance and often managed in spreadsheets. Providers move, stop taking EAP clients, change their specialties, or reduce their hours — and the EAP's directory is rarely updated in real time.

When an employee uses their EAP benefit and reaches out to three providers who do not respond, they do not conclude the program failed. They conclude the benefit is useless. Utilization drops. The EAP loses value in the eyes of the employer. And the employees who needed help most did not get it.

What Hunhu provides for EAP administrators

• Panel management: maintain a verified list of contracted counselors with license status, NPI, specialization, and availability — all in one place.
• Employee-facing directory: employees see a branded search tool that filters by presenting issue, session format, and availability — not a PDF list emailed by HR.
• Utilization visibility: administrators see which providers are active, which have had recent bookings, and which have gone silent — the data you need to manage panel quality before employees notice the problem.
• No per-employee costs: Hunhu charges a flat monthly fee for the organization, not per employee or per session utilization.

Pricing

EAP programs pay a flat monthly fee starting at $59/month. The directory is white-labeled to your program's brand. Providers in your panel list for free. Hunhu takes a small transaction fee on sessions booked through the platform.